Privacy Policy

At Loyal Services, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.loyalservices.eu (the "Site") or engage in legal services provided by us. We ensure that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and the applicable Dutch data protection laws.

By accessing or using our Site and services, you consent to the practices outlined in this Privacy Policy.

1. Who We Are
Data Controller:

• Loyal Services
  
• Velperplein 23, 6811 AH Arnhem, Netherlands
  
• Email: info@loyalservices.eu
  
• Phone: +31 639792459
  

We are a law firm providing legal counsel and services, and we are the data controller of your personal data for the purposes of this Privacy Policy.

2. Personal Data We Collect
We may collect the following types of personal data when you visit our Site or engage with our services:

• Identification and Contact Data: Name, email address, phone number, address, company name (if applicable).
• Professional Data: Job title, professional background, case-related information, and documents you provide related to your legal matters.
• Technical Data: IP address, browser type, device type, operating system, and information about how you interact with our Site.
• Communication Data: Any data you share when contacting us (via email, phone, or contact forms) or requesting legal services.

3. How We Use Your Data
We use your personal data for the following purposes:

• Providing Legal Services: To offer legal advice and representation, process client requests, and manage cases.
• Communication: To respond to inquiries, send updates related to your case or legal matters, and manage any ongoing consultations.
• Improving Our Services: To enhance user experience, optimize our website, and monitor the effectiveness of our services.
• Legal Compliance: To fulfill legal obligations, resolve disputes, and enforce agreements.

We will not process your personal data for any purposes other than those outlined above unless we have obtained your consent or are required to do so by law.

4. Legal Basis for Data Processing
We process your personal data on the following legal bases:

• Consent: When you provide consent, for example, by filling out a contact form or subscribing to our newsletter.
• Contractual Necessity: When processing is necessary to perform a contract, such as providing legal services under a retainer or consultation agreement.
• Legitimate Interests: When processing is necessary for legitimate business interests, such as improving services or preventing fraud.
• Legal Obligations: When processing is necessary to comply with legal obligations, such as data retention or reporting requirements for legal services.

5. Sharing Your Data
We respect your privacy and will not sell or rent your personal data to third parties. However, we may share your data with the following categories of third parties:

• Service Providers: Trusted third-party providers who assist us in providing legal services, IT services, or hosting (e.g., cloud storage providers, email services, etc.). These providers are required to process personal data only for the purposes specified by us and under strict confidentiality agreements.
• Legal Authorities: In case we are required to do so by law, or if necessary to protect our rights, safety, or the safety of others.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our Site. Cookies are small text files placed on your device when you visit our Site.
Types of Cookies We Use:

• Necessary Cookies: Essential for the functionality of the Site (e.g., session cookies).
• Performance and Analytics Cookies: Used to collect data on how visitors use our Site (e.g., Google Analytics).
• Functional Cookies: Allow the website to remember your preferences (e.g., language settings).
• Marketing Cookies: Used to track user behavior for marketing purposes (if applicable).

You can manage your cookie preferences through the cookie consent banner on our Site, or by adjusting your browser settings to block or delete cookies.

7. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with our legal obligations. Personal data related to legal cases or consultations may be retained for longer periods, in line with applicable legal retention requirements, such as for legal or accounting purposes.
Once your personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal exceptions.
• Right to Restriction of Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format for transfer to another provider.
• Right to Object: You can object to the processing of your personal data, especially for direct marketing purposes.

If you wish to exercise any of these rights, please contact us at info@loyalservices.eu.

9. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal practices, technological advances, or regulatory requirements. Any updates will be posted on this page, and we will indicate the effective date of the latest revision. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

• Loyal Services
  
• Velperplein 23, 6811 AH Arnhem, Netherlands
  
• Email: info@loyalservices.eu
  
• Phone: +31 639792459